RETURN & REFUND POLICY

RETURN & REFUND POLICY
REFUND POLICY

By placing an order through the ALPHA STRONG website you are agreeing to the terms below. We set these policies to ensure that you are fully aware of our refund and return methods and procedures. These policies are applicable to domestic USA countries.

30 DAY RETURN POLICY (RESTRICTIONS APPLY)

We have a 30-day return policy, which means you have 30 days after receiving your order to request a return.
PLEASE NOTE: You will need to notify us within 7 days of receiving your order about the refund needed and follow the instructions to return the item back to our warehouse.
Please contact us by email at support@alpha-strong.com to receive the return instructions, items must be received in the warehouse within the 30 day guarantee.

To be eligible for a return, your item must be in the same (new) condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

RETURN PROCESS

To start a return, you can contact us at support@alpha-strong.com If your return is accepted, we'll provide you a return label to send the product back to our offices. You will also be provided a RETURN FORM witch needs to be included in your return.
PLEASE NOTE: In the package please include the form attached. If not, we will deduct a 20% fee from your refund.
Once received, the inspection could take around 1-7 business days, as well as instructions on how and where to send your package. In some cases, you must ship it back at your own expense. After that, you'll receive a new product or refund. Once we have received the product we will refund the full amount (If applicable) .Items sent back to us without first requesting a return will not be accepted.

DAMAGED, WRONG PRODUCTS OR ISSUES

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.

To return your product, you should contact our support at support@alpha-strong.com

EXCHANGES

We only exchange products that are damaged, wrong product, wrong size, or defective. If you need to exchange an item please contact us at support@alpha-strong.com

RESTOCKING FEE

We do not charge a restocking fee on returns.

RETURN SHIPPING FEE

The return shipping fee is covered by the customer, exceptions may apply.

REFUNDS & ORDER CANCELLATION:

If the product is still being processed, you're eligible for order cancellation and a full refund. If your order was already fulfilled and you received a FEDEX, UPS, DHL tracking number and you want to cancel, you MUST wait until the package arrives to start the return process.

Disclaimer: These policies are verified for ALPHA STRONG and able to be used against any claim. Please make sure to read these policies before placing your order.


If you have any questions, please send us a message to our e-mail support@alpha-strong.com


CONTACT INFO

Email: support@alpha-strong.com

Phone: +1 (786) 256-2518

Support: Mon-Fri 8:00 AM - 5:00 PM (EST)

Address: 4815 NW 79 Ave,

Suite 11, Doral, Florida 33166,

United States.
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